Kimani Couture Boutique

F.A.Q.

 

• Where is the store based?

   

  Coral Springs, FL

   

• What is this store's return and exchange policy?

   

  Effective June 4th 2014 our refund policy has changed! All orders processed after this date if customer request refund we will issue store credit only.

  Effective November 1st 2014 ALL SALES/ CLEARANCE ITEMS ARE FINAL SALE NO REFUND, CREDIT OR RETURN unless item is damaged.

  Note to issue a Store Credit 
  - If your exchange is out of stock or on back order the store credit stands. 
  -All store credits are good for 12 months from the date of purchase. 
  - If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders. 
  -Store credit or refund (only on damaged goods) MUST be returned to our PO Box prior to credit being issued.

   

• How long will it take to receive my order?

   

  Once shipped most domestic orders take anywhere from 2 to 14 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

  We do not ship on holidays or weekends.

   

• What are the forms of payments?

   

  We accept:

  Paypal, Visa, Master Card, American Express, JCB and Debit / Check cards.

  Paypal and Amazon payments (for layaway services).

   

• What is the sales process of my order?

   

  Once your order is approved all orders are reviewed within 24 hours if order is placed Monday through Thursday and 72 hours if order is placed on Friday. All weekend orders are reviewed on the next business date. Keep in mind holiday is not a business day.

  We will confirm at that point if your item is instock because we sell not only on Storenvy but we sell through vendors, independent daily deal sites, ebay, Amazon etc.

  If your item is not in stock we will contact you letting you know of the issue and when we expect a restock shipment to come in. 
  We restock our store weekly so we ask for your patients during this time. 
  Should you need your item sooner please contact us at kimanicoutureboutique@gmail.com to make arrangements and to pay the express fee of $25. 
  You can also before placing your order contact us to see if an item is in stock. We ask that you email us and please allow 24-48 for us to respond.

  We ship only Monday-Friday only!

  Once shipped a tracking number is issued and an email is sent out to you.

   

• Is Express Shipping Offered?

   

  Express shipping is not offered online however if you email kimanicoutureboutique@gmail.com we will see if the item requested will can be shipped express. Express charges is a flat fee $25 all international express shipping fee must contact us for exact pricing.

  *ALWAYS CONTACT US PRIOR TO ORDERING FOR ALL EXPRESS SHIPPING*

   

• Is your site secure for making online purchases?

   

  Yes, shopping at websites powered by Kimani Couture Boutique & Store Envy is safe. Every credit card purchase you make at a website powered by Kimani Couture Boutique & Store Envy is backed by the Kimani Couture Boutique & Store Envy Safe Shopping Guarantee.

  We guarantee that every transaction you make at a website powered by Kimani Couture Boutique & Store Envy will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at a website powered by Kimani Couture Boutique & Store Envy.

  Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Websites powered by Kimani Couture Boutique & Store Envy are registered members of veriSign, the leading provider of Internet trust services - including authentication, validation and payment.

  The security lock symbol appears only at the credit card entry stage of the checkout process.

   

• Do you accept orders placed outside of the US?

   

  We sure do!

   

• Can I use promotional offer to purchase a giftcard?

   

  No on-site promotional offers apply to gift cards. If a customer is inadvertently given a discount on a purchase of a gift card, a customer service representative will contact the customer to adjust the charges appropriately. Please feel free to contact our customer service department with any questions.

  *However when using a giftcard as a type of payment yes you may use a promotional discount on the items purchased on a gift card.

   

• What is your mailing address

   

  P.O. Box 773058 
  Coral Springs FL 33077

   

• Can I return the hair purchased online?

   

  At this time ALL SALES ARE FINAL when purchase of any hair items.

   

• I never got my package what should I do

   

  Kimani Couture is not liable for any package that has been confirmed delivered to the address stated from your paypal account or emailed to us. If your package has been delivered but you have gotten items I encourage you contact your local post office.

  Now if your package was confirmed lost in the mail via postal service your package automatically comes with a $50 insurance and your items purchased will be covered. Any items purchased over $50 you request to have additional insurance coverage.

  Any questions prior to ordering please email kimanicoutureboutique@gmail.com

   

• What is Storenvy?

   

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

   

• How do I pay for my order? Is it secure?

   

  The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

   

• What if something is wrong with my order?

   

  If you have a problem with an order from this store, please contact the store directly, either through theContact page or through your Storenvy account settings page.